Pinal Design Group, LLC Policy Statements

Privacy Policy

Pinal Design Group values the relationship we have with our customers and Website visitors, and we are committed to responsible information handling practices. We take the privacy of our customers very seriously and want you to feel comfortable whenever you visit our Websites, access our online services, or participate in our online offerings.

Information We Gather

Pinal Design Group, LLC does not gather information without the customers knowledge as you browse our Website. We do not set any cookies. When you request information we ask for your name, address, telephone number and email address. We collect contact information from all e-mail to Pinal Design Group, LLC. This information is used to follow up with you as you, and adds you to the distribution list for our newsletters.

Third Parties

We do not share your personal information with third parties.

Use of contact information

We may contact you to make sure that you received the information that you requested. When you email us, we check the subscriber list for the newsletter and if you are not a subscriber or have not sent us an unsubscribe message, we add you to the subscriber list. We keep a record of what event added you to the newsletter list. If you choose to unsubscribe to the newsletter, we also maintain a list showing when that was done.

Return & Refund Policy

We do not offer refunds on software where the activation code has already been sent to the customer. Unlike physical goods, electronically distributed software and software licenses can be duplicated. Once a license has been issued, it is unfortunately not possible for us to recall all copies. Therefore, Pinal Design Group Software does not accept product returns or exchanges.

Maintenance Contract Cancellation Policy

The cancellation of monthly, quarterly, or annual service will be done within 5 working days, starting with the date of your notification. Your account will be canceled and deleted from our system. No refunds will be issued for any unused portion of the services regardless of when you cancel the services. To cancel your account, simply use the e-mail |email| with your request to stop future billing to your account. Please be sure to include your first and last name as well as your company name when making the request.

Non-refundable deposits

When a non-refundable deposit is requested, it is due at the execution of the contract. Cancellation of any design project by either party will result in a refund to the client of all fees paid beyond the deposit amount, minus the amount already incurred in the development of the project by the date of cancellation, based on the amount of $85/hour. Cancellation refunds will be processed and delivered within 5 business days of the cancellation date.

Payment Policy

Unless other arrangements are made with Pinal Design Group, all Pinal Design Group projects require payment due upon completion. Monthly agreements are available only with credit card, all others require quarterly or annual payments unless other arrangements are made with Pinal Design Group. There is a 5% discount for quarterly contracts and a 10% discount annual contracts. There is no discount available for the past due amount. When payments are 14 days late, services will be suspended and there will be a $20 reactivation fee.

Copyright 2011 Pinal Design Group, LLC All Rights Reserved.

The information contained in this Website, RSS Feeds, and in any related documents is subject to change without notice. Pinal Design Group, LLC makes no warranty of any kind Pinal Design Group, LLC will not be liable for any direct, indirect, incidental, consequential or other damage alleged in connection with the furnishing or use of this information Except as allowed by copyright laws or herein, reproduction, adaptation or translation without prior written permission is prohibited.

THE LINKS IN WEBSITE, RSS FEEDS, AND ANY RELATED DOCUMENTS WILL LET YOU LEAVE Pinal Design Group, LLC WEBSITE THE LINKED SITES ARE NOT UNDER THE CONTROL OF Pinal Design Group, LLC AND Pinal Design Group, LLC IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR ANY LINK CONTAINED IN A LINKED SITE, OR ANY CHANGES OR UPDATES TO SUCH SITES Pinal Design Group, LLC IS NOT RESPONSIBLE FOR WEBCASTING OR ANY OTHER FORM OF TRANSMISSION RECEIVED FROM ANY LINKED SITE Pinal Design Group, LLC IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY Pinal Design Group, LLC OF THE SITE.

Pinal Design Group reserves the right to change or update our policy, services, and prices without liability. If you have any questions regarding Pinal Design Groups policies please contact us by phone (520) 466-5091, fax (520) 836-0355, or e-mail info@pinaldesigngroupllc.com.

Last Updated: 10/25/2011